The Essential Care instruction page will help you navigate through the application to perform tasks. You can click any table of content to jump to that location. (The required browser needed are Chrome and Safari, no other browser are support. i.e Internet Explorer, Microsoft Edge, Mozilla Firefox)
Click on the Essential Care app or enter URL address in the browser
Sign in with assigned username and password. (reminder to never share)
Signing the End User License Agreement
Notification permission will popup displaying Essential care app to display notifications.
Access to microphone and camera permission popup displaying that Essential care app wants to use microphone and camera
Setting Your Availability
The navigation bar is at top of window browser with menu tab, availability toggle, facility location, and additional options including the option to sign out.
The availability toggle is automatically set to”Always Available” and will default to what you last set. Toggling on and off allows you to set whether you prefer to be available or unavailable to receive calls through the app. If you set yourself as available, the app will allow you to either set yourself as available for a limited period of time, or indefinitely. Note that if you set yourself as unavailable, but are scheduled to receive calls by an administrator, the app will override your preference and call you anyways.
Selecting Your Facility
Click facility location tab next to Profile icon, click choose a location then click save.
The name of the facility you’re currently viewing will be displayed next to the user profile picture. The current location can expand to select other locations.
Searching For a Patient
- The patient list will be displayed to the left of the screen.
- Above the patient list is a search field to find patients by last name, first name, medical record number, room number, or date of birth. Then you’re able to click on a patient abstract to view the patient summary. You can also hit ‘Enter’ to select the first patient.
Viewing a Patient Record
i. Click the patient profile you want to view. The back arrow (is displayed next to patient name) to go back to patient profile list.
i. Making a call to care team members (Call standard telephone numbers directly from the application)
i. Abnormal views in pink
i. When filling out, forms will automatically save in my Drafts
Form Selections Will Become Available To Choose Forms From Categories That Are Available
Interacting with Patient Record
i. Clinical staff accounts are linked across Essential Care devices, so when signing into device, all other signed in devices will be signed out. If you’re a provider with an account that is set to “available”, calls will be directed to the device that was last signed into.
Calling From The Patient Record
i. Calling A Facility Phone number and users signed on. (Calls will be made through patient summary)
Receiving a Call
Receiving a Call While Logged Out
i. Notification will display
ii. Logged out while receiving a call. (Login to accept call)
i. Health record can be view from bottom of screen arrow, click on bottom left arrow (pointing up) ii. By press on the up arrow, lower left corner you can open up patient profile during call
Using the Bluetooth Stethoscope
Sending Stethoscope Audio
a. Connecting to bluetooth stethoscope
i. Popup screen notification will display stethoscope device
ii. Other bluetooth device connected to device will interfere with the connection. Make sure only stethoscope is connected.
b. Start sending Audio i. Once the device is connected during call, the receiver will be able to see the waveform from stethoscope.
c. Stop sending audio i. Stopping device by ending call or stethoscope image.
Receiving stethoscope Audio (TBD)
a. Displaying waveform
b. Panning between microphone and Stethoscope
c. Adding filters
Making a Call Outside of Patient Record
i. Press nav menu (top left)
i. Calling A Provider group.
i. Press to select providers or location
After calls have ended
Viewing Call log
i. Press to select call log from nav menu
i. Call logs displays recent calls, contact, and time of call.
Viewing and Editing The Schedule
i. Press to select schedule
i. Press to scroll left
ii. Press to scroll right (Black bar description)
i. Callable: If unchecked will not receive any Calls
ii. Days Schedule: The days of the week this user is schedule to received Calls
iii. Weekday start: Scheduled starting time for this user, Monday – Friday
iv. Weekday shift length: Duration of weekday shift
v. Weekend start: Scheduled starting time for this user, Saturday and Sunday
vi. Weekend shift length: duration of weekend shift
vii. Clear schedule: Clear the current scheduled days and times for this users
(More setting definition)
i. Responsible contact: Identifies the user that are responsible for a call on the specified level
ii. Override availability: When checked, overrides the user’s availability preferences and sets them as available (Admin credentials required)
iii. Default to phone: When checked, calls the user’s cell phone first before trying though the app
vi. Group manager: Sets the user as an admin and allows them to also manage the scheduled
vii. Offline web calls: Allows the user to be called on the web even when logged outside
i. Reports will appear after selecting provider.
i. Select dates to and from
Automatic Logging Out When Idle
i. Essential Care has a timer for all user when application is idle, application will timeout after 15 minutes.
Viewing app Version