The Essential Care instruction page will help you navigate through the application to perform tasks. You can click any table of content to jump to that location. (The required browser needed are Chrome and Safari, no other browser are support. i.e Internet Explorer, Microsoft Edge, Mozilla Firefox)

Logging in

Click on the Essential Care app or enter URL address in the browser


Signing the End User License Agreement

  • After signing in, you will be prompt to accept the terms of use/end user agreement. Click to accept in order to use Essential Care app. UsrAgreeMet

Accepting permission

  • Notification permission will popup displaying Essential care app to display notifications. nofiperm

  • Access to microphone and camera permission popup displaying that Essential care app wants to use microphone and camera M&Cperm

Setting Your Availability

  • The navigation bar is at top of window browser with menu tab, availability toggle, facility location, and additional options including the option to sign out. MobileOptions

  • The availability toggle is automatically set to”Always Available” and will default to what you last set. Toggling on and off allows you to set whether you prefer to be available or unavailable to receive calls through the app. If you set yourself as available, the app will allow you to either set yourself as available for a limited period of time, or indefinitely. Note that if you set yourself as unavailable, but are scheduled to receive calls by an administrator, the app will override your preference and call you anyways. CallAvailtoggle

Selecting Your Facility

  • Click facility location tab next to Profile icon, click choose a location then click save.

  • The name of the facility you’re currently viewing will be displayed next to the user profile picture. The current location can expand to select other locations. MobileOptions

Searching For a Patient

  • The patient list will be displayed to the left of the screen.
  • Above the patient list is a search field to find patients by last name, first name, medical record number, room number, or date of birth. Then you’re able to click on a patient abstract to view the patient summary. You can also hit ‘Enter’ to select the first patient. MobPatientList

Viewing a Patient Record

Patient Info

i. Click the patient profile you want to view. The back arrow (is displayed next to patient name) to go back to patient profile list. MobileOptions

Care Team

i. Making a call to care team members (Call standard telephone numbers directly from the application) MobileOptions

Diagnoses MobileOptions

Vitals MobileOptions MobileOptions MobileOptions

Medications MobileOptions MobileOptions


i. Abnormal views in pink MobileOptions MobileOptions MobileOptions

Allergies MobileOptions Forms

i. When filling out, forms will automatically save in my Drafts MobileOptions

Form Selections Will Become Available To Choose Forms From Categories That Are Available MobileOptions MobileOptions MobileOptions

Notes MobileOptions MobileOptions MobileOptions MobileOptions MobileOptions

Interacting with Patient Record

i. Clinical staff accounts are linked across Essential Care devices, so when signing into device, all other signed in devices will be signed out. If you’re a provider with an account that is set to “available”, calls will be directed to the device that was last signed into.

Calling From The Patient Record

i. Calling A Facility Phone number and users signed on. (Calls will be made through patient summary) MobileOptions

Receiving a Call


Receiving a Call While Logged Out

i. Notification will display MobileOptions

ii. Logged out while receiving a call. (Login to accept call) MobileOptions

Call Screen

i. Health record can be view from bottom of screen arrow, click on bottom left arrow (pointing up) MobileOptions ii. By press on the up arrow, lower left corner you can open up patient profile during call MobileOptions

Using the Bluetooth Stethoscope

  1. Sending Stethoscope Audio

    a. Connecting to bluetooth stethoscope MobileOptions

    i. Popup screen notification will display stethoscope device MobileOptions

    ii. Other bluetooth device connected to device will interfere with the connection. Make sure only stethoscope is connected. MobileOptions

    b. Start sending Audio i. Once the device is connected during call, the receiver will be able to see the waveform from stethoscope.

    c. Stop sending audio i. Stopping device by ending call or stethoscope image.

  2. Receiving stethoscope Audio (TBD)

    a. Displaying waveform

    b. Panning between microphone and Stethoscope

    c. Adding filters

Making a Call Outside of Patient Record

i. Press nav menu (top left) MobileOptions

i. Calling A Provider group. MobileOptions

i. Press to select providers or location MobileOptions

After calls have ended MobileApp MobileApp

Viewing Call log

i. Press to select call log from nav menu MobileOptions

i. Call logs displays recent calls, contact, and time of call. MobileOptions

Viewing and Editing The Schedule

i. Press to select schedule MobileOptions

i. Press to scroll left MobileOptions

ii. Press to scroll right MobileOptions (Black bar description)

i. Callable: If unchecked will not receive any Calls

ii. Days Schedule: The days of the week this user is schedule to received Calls

iii. Weekday start: Scheduled starting time for this user, Monday – Friday

iv. Weekday shift length: Duration of weekday shift

v. Weekend start: Scheduled starting time for this user, Saturday and Sunday

vi. Weekend shift length: duration of weekend shift

vii. Clear schedule: Clear the current scheduled days and times for this users

(More setting definition)

i. Responsible contact: Identifies the user that are responsible for a call on the specified level

ii. Override availability: When checked, overrides the user’s availability preferences and sets them as available (Admin credentials required)

iii. Default to phone: When checked, calls the user’s cell phone first before trying though the app

vi. Group manager: Sets the user as an admin and allows them to also manage the scheduled

vii. Offline web calls: Allows the user to be called on the web even when logged outside

Viewing reports

MobileOptions MobileOptions

i. Reports will appear after selecting provider. MobileOptions

i. Select dates to and from MobileOptions MobileOptions MobileOptions



Automatic Logging Out When Idle

i. Essential Care has a timer for all user when application is idle, application will timeout after 15 minutes. MobileOptions

Viewing app Version



Search our Knowledge Base or Submit a Support Ticket