The Essential Care instruction page will help you navigate through the application to perform tasks. You can click any table of content to jump to that location. (The required browser needed are Chrome and Safari, no other browser are support. i.e Internet Explorer, Microsoft Edge, Mozilla Firefox)
Click on the Essential Care app or enter URL address in the browser
The navigation bar is at top of window browser with menu tab, availability toggle, facility location, and additional options including the option to sign out.
The availability toggle is automatically set to what you last set it at. Toggling on and off allows you to set whether you prefer to be available or unavailable to receive calls through the app. If you set yourself as available, the app will allow you to either set yourself as available for a limited period of time, or indefinitely. Note that if you set yourself as unavailable, but are scheduled to receive calls by an administrator, the app will override your preference and call you anyways.
Click facility location tab next to Profile icon, click choose a location then click save.
The name of the facility you’re currently viewing will be displayed next to the user profile picture. The current location can expand to select other locations.
i. Click the patient profile you want to view. The back arrow (is displayed next to patient name) to go back to patient profile list.
ii. If all tabs are closed there is no scrolling. When tabs are expanded scrolling enables automatically. Move mouse pointer hovering over tabs section and then scroll with mouse track. For using trackpad, use two fingers to swipe up or swipe down (depending on the mouse setting scrolling may be inverted)
i. Making a call to care team members
Vitals Medications Labs
i. Abnormal views in pink
i. When filling out, forms will automatically save in my Drafts
Starting a Form From Patient Record
i. Clinical staff accounts are linked across Essential Care devices, so when signing into device, all other signed in devices will be signed out. If you’re a provider with an account that is set to “available”, calls will be directed to the device that was last signed into.
Navigating Through Patient Record
Calling from the patient records
i. Calling A Facility Phone number and users signed on. (Calls will be made through patient summary)
i. On different tab or closed out from. Notification will display (click on call incoming to accept, new browser tab will popup)
ii. Logged out while receiving a call. (page closed while Chrome browser is open)
i. Within the Patient Context (within health record via patient record)
ii. Outside the Patient Context (no Health record selected)
i. Connecting to bluetooth stethoscope
b. Start sending Audio
ii. Receiving stethoscope Audio c. Stop sending audio
i. Calling A Provider group.
After call has ended
i. A survey will popup
i. Call logs displays recent calls, contact, and time of call.
(Black bar description)
i. Callable: If unchecked will not receive any Calls
ii. Days Schedule: The days of the week this user is schedule to received Calls
iii. Weekday start: Scheduled starting time for this user, Monday – Friday
iv. Weekday shift length: Duration of weekday shift
v. Weekend start: Scheduled starting time for this user, Saturday and Sunday
vi. Weekend shift length: duration of weekend shift
vii. Clear schedule: Clear the current scheduled days and times for this users
i. Responsible contact: Identifies the user that are responsible for a call on the specified level
ii. Override availability: When checked, overrides the user’s availability preferences and sets them as available (Admin credentials required)
iii. Default to phone: When checked, calls the user’s cell phone first before trying though the app
vi. Group manager: Sets the user as an admin and allows them to also manage the scheduled
vii. Offline web calls: Allows the user to be called on the web even when logged outside
i. Charts will display recent calls (this is for demonstration images may be different)
i. Essential Care has a timer for all user when application is idle, application will timeout after 15 minutes.